Terms of Service

1. Introduction & Overview

Welcome to Kiki ("Kiki Marketplace", "we", "us", or "our"). By accessing or using our platform at kiki.com.ng, storefront services, or related applications, you agree to be bound by these Terms of Service.

2. Marketplace Services & Merchant Role

Kiki provides an e-commerce platform linking buyers with independent local merchants and service providers. Products and services listed on the platform are fulfilled directly by the respective merchants unless explicitly indicated otherwise.

3. User Responsibilities & Account Security

Users are responsible for ensuring accurate transaction information during checkouts. Any unauthorized use of accounts or payment credentials must be reported to Kiki customer support immediately.

4. Payments & Fulfillments

Payments processed through Kiki utilize secure payment partners (such as Paystack). Merchant shipping fees, delivery estimates, and return policies apply per vendor terms clearly outlined on individual product listings.

5. Platform Intellectual Property

All branding, designs, logos, software, and dynamic features on kiki.com.ng are owned by Kiki and protected under applicable trademark and copyright laws.